Introduction and Scope

At incisive-focus.com, we understand that managing cloud servers means handling sensitive business data. This privacy policy explains how we collect, process, and protect information when you use our cloud server management platform and services.

This policy applies to all users of our platform, whether you're evaluating our services, actively managing servers, or participating in our educational programs. We operate under Taiwan's Personal Data Protection Act and maintain compliance with international privacy standards.

Information We Collect

Account and Profile Information

When you create an account, we collect basic information needed to provide our services: your name, email address, company information, and contact details. We also store your service preferences and configuration settings to personalize your experience.

Technical and Usage Data

• Server management activities and command histories
• System performance metrics and monitoring data
• Login timestamps and access patterns
• Device information and browser details
• IP addresses and geographical locations
• Feature usage statistics and interaction patterns

Communication Records

We maintain records of our interactions with you, including support tickets, email exchanges, and phone conversations. This helps us provide consistent service and resolve issues more effectively.

How We Use Your Information

Every piece of data we collect serves a specific purpose. We use your information to deliver cloud server management services, maintain system security, and improve our platform based on real usage patterns.

Service Delivery

• Authenticate your access and maintain session security
• Process server management commands and configurations
• Monitor system performance and detect anomalies
• Generate reports and analytics dashboards
• Provide technical support and troubleshooting

Platform Improvement

We analyze usage patterns to identify common workflows, detect potential issues before they affect users, and develop new features that address real needs. This analysis uses aggregated data without identifying individual users.

Security and Compliance

Your data helps us maintain platform security through anomaly detection, access pattern analysis, and threat identification. We also use this information to demonstrate compliance with industry standards and regulations.

Data Sharing and Third Parties

We maintain strict control over your data and only share information when necessary to provide our services or meet legal obligations. Here's exactly what we share and why:

Service Partners

Some features require integration with trusted third-party services. For example, we use cloud infrastructure providers to host your managed servers and monitoring services to track system health. These partners operate under strict data processing agreements.

Legal Requirements

We may disclose information if required by Taiwan law enforcement, court orders, or regulatory authorities. We review each request carefully and provide only the minimum information legally required.

Business Transfers

If incisive-focus undergoes acquisition or merger, your data may transfer to the new entity. We'll notify you of any such changes and ensure the new owner maintains equivalent privacy protections.

Your Privacy Rights

Taiwan's Personal Data Protection Act grants you specific rights regarding your personal information. We've designed our systems to honor these rights efficiently:

How to Exercise Your Rights: Contact us at contact@incisive-focus.com with your specific request. We respond to all privacy requests within 30 days and provide clear information about any limitations or requirements.

Data Security and Protection

Protecting your information requires multiple layers of security, from encryption to access controls. Here's how we safeguard your data:

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for all administrative access
• Regular security audits and penetration testing
• Automated backup systems with geographic redundancy
• Real-time monitoring for suspicious activities

Operational Security

Our team follows strict security protocols, including background checks for personnel with data access, regular training on privacy best practices, and incident response procedures for potential breaches.

Data Retention and Deletion

We retain information only as long as necessary to provide services, meet legal obligations, and resolve disputes. Different types of data have different retention periods:

When retention periods expire, we securely delete information using industry-standard data destruction methods. Backups are also purged according to the same schedule.

International Data Transfers

While our primary operations are based in Taiwan, some service components may involve data processing in other countries. We ensure adequate protection through:

• Standard contractual clauses with international partners
• Regular assessments of foreign legal frameworks
• Data localization where required by regulations
• Encryption for all cross-border data transmissions

You have the right to know about any international transfers affecting your data and can request details about the safeguards in place.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. We categorize these technologies clearly:

Essential Cookies

Required for basic platform functionality, including authentication, session management, and security features. These cannot be disabled without affecting service operation.

Analytics Cookies

Help us understand how users interact with our platform to identify improvements and optimize performance. You can opt out of analytics tracking in your account settings.

Preference Cookies

Remember your settings, language preferences, and interface customizations to provide a personalized experience across sessions.

Children's Privacy

Our cloud server management platform is designed for business and professional use. We do not knowingly collect information from individuals under 18 years of age. If we discover that we have collected information from a minor, we will delete it immediately and terminate the associated account.

Parents or guardians who believe their child has provided information to us should contact our privacy team for immediate assistance.

Changes to This Policy

Technology and regulations evolve, so this privacy policy may change over time. We'll notify you of significant updates through email and prominent notices on our platform.

Minor clarifications or administrative changes may be made without notification, but we'll always update the "Last Modified" date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information.