Understanding Our Data Usage

At incisive-focus, we believe transparency builds trust. This policy explains how we use tracking technologies on incisive-focus.com to improve your experience while managing cloud server infrastructure.

When you visit our site, we collect certain information to help us understand how our platform performs and where we can make improvements. Think of it like having a conversation — we want to know what works for you and what doesn't.

What Are Tracking Technologies?

Tracking technologies are small pieces of data that help websites remember your preferences and understand user behavior. Most commonly, these include:

• Cookies — small text files stored in your browser
• Local storage — data saved directly in your browser
• Session tokens — temporary identifiers that expire when you close your browser
• Analytics scripts — code that measures website performance
• Preference managers — systems that remember your settings

These technologies work quietly in the background. When you adjust your dashboard settings or navigate between our cloud management tools, tracking helps us maintain your preferences and deliver consistent performance.

Types of Tracking We Use

How Tracking Enhances Your Experience

Here's what tracking actually does for you when managing cloud infrastructure:

Dashboard Personalization

Your preferred server monitoring layout, alert thresholds, and resource display options stay consistent across sessions. Without tracking, you'd need to reconfigure everything each time you log in.

Performance Optimization

We monitor which cloud management features respond slowly and prioritize improvements. If our server provisioning tool takes too long to load, tracking data helps us identify and fix the bottleneck.

Security Enhancement

Session tracking helps detect unusual login patterns or potential security threats to your cloud infrastructure management account.

Support Efficiency

When you contact support about a cloud configuration issue, tracking helps our team understand what steps you took and where the problem occurred.

Data Retention and Storage

We keep different types of data for varying periods based on practical needs:

• Session data expires when you close your browser or log out
• User preferences remain until you clear them or request deletion
• Analytics data gets aggregated and anonymized after 90 days
• Support interaction records are kept for 12 months for quality improvement
• Security logs maintain for 6 months to monitor system integrity

All data stays within our secure infrastructure located in Taiwan, with backup systems following the same privacy standards we apply to your cloud server management data.

Third-Party Integrations

Some tracking comes from external services we integrate to provide better cloud management capabilities:

Monitoring Services

We use specialized monitoring tools to track server performance and uptime. These services may place their own tracking elements to measure response times and system availability.

Support Platforms

Our customer support chat system includes tracking to maintain conversation history and route inquiries to the right technical specialists.

Analytics Providers

We work with analytics services that help us understand user behavior patterns and identify areas for platform improvement.

All third-party services we integrate must meet our privacy standards and commit to responsible data handling practices.

Updates to This Policy

As our cloud management platform evolves, we may need to update our tracking practices. When significant changes occur, we'll notify active users through:

• Email notifications to your registered account
• Dashboard announcements when you log in
• Updates posted to our main website

We typically provide 30 days notice before implementing changes that affect how we collect or use tracking data.

Minor updates — like clarifying existing practices or fixing technical details — get posted immediately with change dates clearly marked.